Context Drives Behavior

In this episode, we dive into the fourth principle of human performance: context drives behavior. As your host, I'll be sharing a personal story of how the context of a grocery store influenced my behavior, and how the same principle applies to vacation rental businesses.

At the heart of this episode is the importance of examining the context that drives behavior when something happens in your business. For instance, I give an example of a housekeeper visiting a property during spring break and finding the place a disaster. I suggest that setting a system that accommodates the context and allowing more time can create positive outcomes. This context could be anything from the guest demographic, location, or time of year. As a business owner, setting the right context can drive the behavior of employees, owners, and guests towards achieving your business goals.

In conclusion, creating a behavioral context that aligns with your business goals is crucial. Without it, employees, owners, and guests may create their own context that does not align with your business objectives. As a vacation rental business owner, I believe that setting a system that creates the right behavioral context leads to positive outcomes. Therefore, when something happens in your business, remember that context drives behavior, and examine the context that drove the behavior to achieve positive outcomes.

Create a safe day.