Incident Management - What to Do When an Event Occurs

Welcome back to another episode of the Safer VRS podcast. Today, I want to talk to you about incident management in vacation rental properties. Whether we like it or not, incidents happen, and it's crucial to be prepared for them. The presence of controls is essential in addressing incidents and providing a safe vacation rental property for owners and guests while saving money and protecting the business.

In this podcast episode, I will share with you the five steps for post-incident management, including over-responding, cooperating, stabilizing the situation, recovering, supporting, and learning, sharing, and growing. I will also walk you through a comprehensive guide on how to handle a crisis in a vacation rental business.

Here are some key takeaways from this episode:

•  Being proactive and committed to safety is necessary to prevent incidents and manage those that occur effectively
•  Gather as much information as possible, including notes, reports, pictures, and videos, which can become invaluable in the event of an insurance claim or lawsuit
•  Over-responding means sending more resources than are expected or needed, and it's a good practice to consider safety as a priority
•  Have a plan in place to handle emergencies and involve legal counsel to help prepare for such events
•  Regular updates should be given to the owner on the repairs, availability, and insurance issues
•  Learning from incidents and sharing the learnings with the entire business and key principles is crucial

I hope this episode provides you with valuable insights and knowledge on how to manage incidents in vacation rental properties. Thanks for tuning in!